Return Policy

Returns, Exchanges, and Refunds

Because We Care

At 9 Impression, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to make your shopping experience enjoyable and worry-free.

Return Policy:

1. Eligibility:

Items must be unworn, unwashed, and in their original condition with tags attached. Returns must be initiated within 10 days of the delivery date.

2. Return Process:

Contact our customer service team at +91-8527910223 or e-mail at info@creativeimpression.in to initiate the return process and obtain a Return Authorization (RA) number. Pack the item securely in its original packaging (if available) and include the original packing slip or order confirmation email along with the RA number.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the safe return of your items.

4. Inspection and Approval:

Upon receiving the returned item, we will inspect it to ensure it meets our exchange policy criteria.
If the item is in acceptable condition, we will process the exchange and inform you via email.

5. Refund Process:

Once we receive your return, it will be inspected to ensure it meets our return criteria. Refunds will be issued to the original form of payment within 7 to 10 business days after the return is processed. Please note that shipping fees are non-refundable.

Exchange Policy:

* Order number
* Courier docket No or AWB No
* Reason for Return

4. Size Availability:

The requested size for the exchange is subject to availability in our inventory.

5. Exchange Process:

To initiate an exchange, please contact our customer service team on phone +91-8527910223 or eMail at info@creativeimpression.in.
Our team will guide you through the exchange process, including instructions for returning the item.

6. Inspection and Approval:

Upon receiving the returned item, we will inspect it to ensure it meets our exchange policy criteria.
If the item is in acceptable condition, we will process the exchange and inform you via email.

7. Shipping Costs:

Customers are responsible for shipping costs associated with returning the item for exchange.

Cancellation Policy:

We value our customers and strive to provide a hassle-free shopping experience. If you wish to cancel your order, we offer an easy cancellation process. Please review the following details regarding our cancellation policy:

1. Cancellation Eligibility:

You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
Once the product has been shipped, our regular return and refund policy will apply.

2. To Cancel an Order:

To cancel an order, please contact our customer service team on +91-8527910223 or email us at info@creativeimpression.in.
Provide your order details, including the order number and product information, to facilitate the cancellation process.

Refund Policy:

Refund Initiation:

We will initiate your refund within 3 to 5 business days of receiving your refund request and obtaining authorization for the refund.

Refund Timeline:

Your refund is estimated to be credited to the account used for order payment between 5 to 7 business days after initiating the refund. Please note that the timing of the actual account credit depends on various external agencies, such as banks, payment gateways, and external couriers (for cheques).

Mode of Refund:

For both cancelled orders and returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account that was used to make the purchase. This includes online banking, credit card, and debit card payments. In the case of Cash On Delivery (COD) orders, the refund will be processed through NEFT (National Electronic Funds Transfer).

Image and Tag Requirements:

In specific cases, we require product images and tags to facilitate the refund process:

• Defective product received: Only a product image is required.
• Wrong product received: Both product and tag images are required.
• Wrong size received: Both product and tag images are required.
• Unhappy with color (e.g., faded/blurred): Only a product image is required.
• Product different from website/doesn't look the same: Only a product image is required.
• Incomplete order received: Only a tag image is required.

We are committed to ensuring a smooth and timely refund process for our customers. If you have any questions or require further assistance regarding refunds, please don't hesitate to contact our customer service team on +91-8527910223 or email at Info@creativeimpression.in.

We understand that in some cases, certain pin codes may not be serviceable for pickup by our logistics partners. In scenarios where your pin code is not serviceable for pickup, we kindly request you to self-ship the return items to the following address below.

Creative Impression
Plot No.-667, Sector - 37, Pace City -II, Gurugram, Haryana - 122001 India

Thank you for choosing us, and we appreciate your trust in our services!