Return Policy

Returns, Exchanges, and Refunds

Because We Care

We founded 9 Impression with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. 

The following Return Policy only applies to online purchases made through

  1. Products can be returned within 10 days from the date of delivery. We will not be able to take any request which is raised post 10 days.
  2. We offer free returns and replacements for wrong products, incorrect sizes, or damaged items. Please note that in certain cases subject to legal review, shipping charges may apply. Your trust matters to us, and we're committed to making your shopping experience hassle-free.

Exchange Policy:

1. Eligibility:

Exchanges are only available for the same product in a different size.
To be eligible for an exchange, the item must be in its original condition, unused, and with all tags and packaging intact.

2. Timeframe:

Exchanges must be requested within 10 days from the date of purchase.

3. Proof of Purchase:

* Order number
* Courier docket No or AWB No
* Reason for Return

4. Size Availability:

The requested size for the exchange is subject to availability in our inventory.

5. Exchange Process:

To initiate an exchange, please contact our customer service team on phone +91-8527910223 or eMail at
Our team will guide you through the exchange process, including instructions for returning the item.

6. Inspection and Approval:

Upon receiving the returned item, we will inspect it to ensure it meets our exchange policy criteria.
If the item is in acceptable condition, we will process the exchange and inform you via email.

7. Shipping Costs:

Customers are responsible for shipping costs associated with returning the item for exchange.

Cancellation Policy:

We value our customers and strive to provide a hassle-free shopping experience. If you wish to cancel your order, we offer an easy cancellation process. Please review the following details regarding our cancellation policy:

1. Cancellation Eligibility:

You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
Once the product has been shipped, our regular return and refund policy will apply.

2. How to Cancel an Order:

To cancel an order, please contact our customer service team on +91-8527910223 or email us at
Provide your order details, including the order number and product information, to facilitate the cancellation process.

Refund Policy:

Refund Initiation:

We will initiate your refund within 3 business days of receiving your refund request and obtaining authorization for the refund.

Refund Timeline:

Your refund is estimated to be credited to the account used for order payment between 4-8 days after initiating the refund.
Please note that the timing of the actual account credit depends on various external agencies, such as banks, payment gateways, and external couriers (for cheques).

Mode of Refund:

For both cancelled orders and returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account that was used to make the purchase. This includes online banking, credit card, and debit card payments. In the case of Cash On Delivery (COD) orders, the refund will be processed through NEFT (National Electronic Funds Transfer).

Image and Tag Requirements:

In specific cases, we require product images and tags to facilitate the refund process:

  • Defective product received: Only a product image is required.
  • Wrong product received: Both product and tag images are required.
  • Wrong size received: Both product and tag images are required.
  • Unhappy with color (e.g., faded/blurred): Only a product image is required.
  • Product different from website/doesn't look the same: Only a product image is required.
  • Incomplete order received: Only a tag image is required.

We are committed to ensuring a smooth and timely refund process for our customers. If you have any questions or require further assistance regarding refunds, please don't hesitate to contact our customer service team on +91-8527910223 or email at

We understand that in some cases, certain pin codes may not be serviceable for pickup by our logistics partners. In scenarios where your pin code is not serviceable for pickup, we kindly request you to self-ship the return items to the following address below.

Plot No.-667, Sector - 37, Pace City -II, Gurugram, Haryana - 122001 India

Thank you for choosing us, and we appreciate your trust in our services!